All orders are processed within 24-48 hours, Monday-Friday. Orders placed on Saturday-Sunday will be processed the next business day. Most orders are shipped UPS Ground. If we discover a delay in your shipment, we will do our best to contact you. In most cases, if a product is not available to ship immediately, it is placed on backorder. Backorders will not be charged until your order is ready to ship - except for orders paid through PayPal.com or Google Checkout. Payments made through PayPal.com or Google Checkout will be charged immediately. Poly Performance, Inc. has no control over this.
All Shipping quotes apply to the United States (Lower 48 States) only. For Shipping outside this area please contact us for proper shipping rates. FREE SHIPPING applies to the United States (Lower 48 States) only. Shipping charges will apply to all other regions. Items marked with Frieght DO NOT qualify for FREE SHIPPING.
If you have special shipping requirements, please contact Poly Performance, Inc.
For International Orders please refer to our International Orders page.
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Poly Performance Returns Policy:
Defective or Missing Items
If you receive a defective item, the wrong item or the wrong quantity, please contact us immediately. All claims must be made within 5 days of receipt.
If you are unsatisfied with your purchase and have your original receipt or packing slip, we will gladly issue a refund within 30 days of the purchase. Re-stock fee is 20%.
There is no re-stock fee if you would like to keep a credit on file for a future purchase.
All items must be unused & new condition and be in original packaging complete with all parts & hardware to be eligible to receive full credit. All opened items will incur a 20% restocking fee. No exceptions. Freight is non-refundable. Returns will not be accepted without prior authorization.
Open Box and Clearance Items
All sales are final on open box and clearance items. No refunds or exchanges can be given.
If you have a defective item that is currently under warranty, please contact our customer service department at 805-783-2060 for assistance.
Shipping and Handling Fees
Shipping and handling fees are non-refundable.
Request an RGA HERE
After submitting an RGA request a customer service representative will be in contact with you shortly with your RGA #.
Questions? Call 805.783.2060
By placing your order, you understand and agree to the following:
All prices are in US Dollars. Pricing does not include shipping unless otherwise noted. Pricing is subject to change without notice.
About California Sales Tax:
California Sales Tax will be applied to all purchases made by customers whos billing address or shipping address is within California. California Sales Tax will be applied to all purchases shipped within California. This applies to all customers from other states or countries who purchase products and have these products shipped to an address within California.