At Poly Performance, we strive to meet or exceed your expectations every time. Unfortunately, that just isn't always possible, which is why this page is here. Please read below and if you have any further questions call us today at 805.783.2060 or drop an email our way to [email protected]
Defective or Missing Items:
If you receive a defective item, the wrong item or the wrong quantity, please contact us immediately by phone 805.783.2060 or by email to [email protected]. All claims must be made within 5 business days of order delivery.
If you are unsatisfied with your purchase and have your original receipt or packing slip, we will gladly issue a refund within 30 days of the purchase. A 20% re-stocking fee applies to all item refunds. If any item is returned by choice that originally included free shipping (not a defect or shipping error), there will be an additional returned goods shipping fee of 20% (or actual shipping cost, whichever is less), deducted from the credit. All items must be in new, unused condition and be in the original packaging complete with all parts, hardware and manufacturer documentation to be eligible to receive credit. All opened items will incur a 20% restocking fee, no exceptions. Shipping and handling fees are non-refundable. No returns will be accepted without prior authorization via RA which must be included with your returned merchandise.
If a customer is in receipt of merchandise that was drop-shipped (merchandise from one of Poly Performance, Inc.'s distributors shipped directly to the customer), it is the customer’s responsibility to contact Poly Performance, Inc. regarding the drop-shipped merchandise. We will not be held liable for issuing refunds and/or exchanges on any drop-shipped merchandise that a customer has chosen to return to the distributor. In addition, Poly Performance, Inc. will not be held liable for any missing or damaged items that the customer has chosen to return to the distributor. Furthermore, if drop-shipped merchandise has been returned to the distributor by the customer, Poly Performance, Inc. reserves the right to end all further assistance and proceedings regarding the customer’s order.
Poly Performance will NOT accept or authorize returns of the following types of items:
- Helmets, Harnesses or any other dated safety equipment
- Electrical Equipment and accessories
- Body Panels or Fiberglass
- Custom made or personalized items like seats, or custom length axle shafts
- Special order items not usually stocked, such as wheels or tires
- Used items that have been 'dry-fit', 'mocked-up' or 'test-fit' and cannot be re-sold as new items.
- Shocks that have been bolted on a vehicle, once installed no returns will accepted
There is a 5 day exchange policy on fitted safety equipment (Suits, Gloves, Shoes, etc)
All sales are final on open box and clearance items. No refunds or exchanges can be given.
All items sold by Poly Performance are subject to original manufacturers warranty, Poly Performance makes no guarantees outside of the original manufacturers warranty. Poly Performance does not offer warranty replacements on defective or broken items. If you have a defective item that is currently under warranty, please contact our customer service department at 805-783-2060 for assistance. We will do our best to assist you with contacting the products manufacturer. Replacement or refund ultimately lies in their discretion.